Shipping policy

Shipping

We deliver to the address provided at checkout. Please check that your delivery details are complete and accurate. We may be unable to change the delivery address after your order has been dispatched.

We currently deliver to the United Kingdom and selected destinations in Europe using pallet delivery services. Some locations may be excluded. If we cannot deliver to your address, we’ll contact you to discuss the available options.

Delivery

We aim to dispatch accessory and component orders within 2–6 business days of receiving your order. Delivery times are estimates and are not guaranteed.

Dipping Tank orders may take up to 15 working days from the date you place your order to be delivered. This is the total time for the order, including dispatch and delivery. If your order includes a Dipping Tank and accessories or components, we may send those items with the Dipping Tank, so they may arrive later than if sent separately.

We’ll provide any tracking details available for your order.

Delays and delivery problems

If we become aware of a significant delay, we’ll contact you with an update. If your order has not arrived within the estimated delivery period, or arrives damaged or incomplete, please contact us with your order number so we can help.

Delivery and responsibility

Please make sure someone is available to receive the order where required. We remain responsible for the goods until they are physically delivered to you or to someone you have specified to receive them.

If you ask us to leave the goods in a particular place or with someone else, we’ll follow your instructions where our delivery service allows. Responsibility transfers when delivery is completed in accordance with those instructions.